The improvement of the learning process using simulation techniques refined by the application of quality management processes

  • Trefor Williams

    Student thesis: Master's Thesis


    The need to instigate the study arose from the growing concerns of the mid and late eighties that teaching quality needed to be improved.

    From a review of the literature it was established that the relationship between teaching methods and learning outcomes is a significant one. The literature review also established five main themes which needed to be addressed to improve the provision within the BSc. (Hons) Quantity Surveying in the Department of Property and Development Studies.

    Simulation was considered the most suitable vehicle for addressing the themes previously identified. Teaching strategies were employed within the simulation to encourage deep learning. These strategies included student-centred and problem-based learning.

    Prior to developing the simulation prototypes it was recognised that a systematic approach would be required to ensure long-term continuous improvement. Using established Total Quality Management (TQM) techniques a Continuous Improvement Model was developed to manage the design and implementation of the prototypes.

    Analysis of student (n=lOO) and employer (n=51) data received over a period of two years indicated that the prototypes had been very effective in addressing the five themes identified and thereby improving the quality of provision.

    The Continuous Improvement Model will ensure that future prototypes will achieve improvements in addressing customer needs.
    Date of AwardAug 1993
    Original languageEnglish

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