Traditional methods of addressing workplace violence have relied almost solely on reactive measures. Methods of de-escalation, strategies to calm the already distressed person down by means of positive communication, or responding to an actual or potential act of violence by means of physical control have formed the focus of training initiatives provided for staff. This approach has suggested an acceptance of the premise that violence in certain services is an inevitable problem that must be managed. This paper proposes that many incidents can be prevented and outlines the emerging evidence to support a structured, holistic approach. Additionally, it provides an overview of the recent policy agenda, the evidence base and examples of some recent and ongoing development work that attempts to change practice.
|Pages (from-to)||28 - 41|
|Number of pages||13|
|Journal||The Journal of Mental Health Training, Education and Practice|
|Publication status||Published - 1 Jun 2007|
- violence reduction