Social Inclusion through ICT: Identifying and Overcoming Barriers to ICT Use

The focus of UK government to move toward systems of e-government and online public service provision has led to a need for ICT skills development in the most socially excluded. Those members of society who are most socially excluded often lack the technical skills required to access the online services they require, building further barriers to inclusion and engagement. The use of creative approaches to ICT training, making content relevant and personal to the user, increases the use and long‐term adoption of ICT, thereby leading to greater levels of social inclusion.