Abstract
Quality function deployment is a management tool that provides the means of translating customer requirements into appropriate technical requirements for each stage of a product or service development. The structure provided by QFD can be of significant benefit to companies, yet it is an extremely under-utilized tool. This article introduces QFD, outlines how it can be used, compares its customary practice around the world and identifies some of its problems and benefits.
| Original language | English |
|---|---|
| Pages (from-to) | 45-52 |
| Number of pages | 8 |
| Journal | Engineering Management Journal |
| Volume | 10 |
| Issue number | 1 |
| DOIs | |
| Publication status | Published - Feb 2000 |
| Externally published | Yes |