Measuring Vulnerability in Financial Services Customers: A Scale for Proactive Solutions

Hai Nguyen; Tommi Tapanainen; Suhwa Ou; Chandan Padhan

Measuring Vulnerability in Financial Services Customers: A Scale for Proactive Solutions

Hai Nguyen, Tommi Tapanainen^*, Suhwa Ou, Chandan Padhan

^*Corresponding author for this work

Faculty of Business and Creative Industries

Research output: Chapter in Book/Report/Conference proceeding › Conference contribution › peer-review

Original language	English
Title of host publication	Proceedings of the 30th UK Academy for Information Systems (UKAIS) International Conference
Subtitle of host publication	UK Academy for Information Systems (UKAIS)
Publication status	Accepted/In press - 23 Apr 2025
Event	UKAIS2025: Shaping the Future of Academia: The Impact of AI on Teaching, Research and Scholarship - Newcastle University Business School, Newcastle, United Kingdom Duration: 23 Apr 2025 → 24 Apr 2025 Conference number: 30th

Conference

Conference	UKAIS2025: Shaping the Future of Academia
Abbreviated title	UKAIS2025
Country/Territory	United Kingdom
City	Newcastle
Period	23/04/25 → 24/04/25

Cite this

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title = "Measuring Vulnerability in Financial Services Customers: A Scale for Proactive Solutions",

author = "Hai Nguyen and Tommi Tapanainen and Suhwa Ou and Chandan Padhan",

note = "UKAIS Proceedings only accessible to members. NR 05/02/2025; UKAIS2025: Shaping the Future of Academia : The Impact of AI on Teaching, Research and Scholarship, UKAIS2025 ; Conference date: 23-04-2025 Through 24-04-2025",

year = "2025",

month = apr,

day = "23",

language = "English",

booktitle = "Proceedings of the 30th UK Academy for Information Systems (UKAIS) International Conference",

}

Measuring Vulnerability in Financial Services Customers: A Scale for Proactive Solutions. / Nguyen, Hai; Tapanainen, Tommi; Ou, Suhwa et al.
Proceedings of the 30th UK Academy for Information Systems (UKAIS) International Conference: UK Academy for Information Systems (UKAIS). 2025.

Research output: Chapter in Book/Report/Conference proceeding › Conference contribution › peer-review

TY - GEN

T1 - Measuring Vulnerability in Financial Services Customers: A Scale for Proactive Solutions

AU - Nguyen, Hai

AU - Tapanainen, Tommi

AU - Ou, Suhwa

AU - Padhan, Chandan

N1 - Conference code: 30th

PY - 2025/4/23

Y1 - 2025/4/23

M3 - Conference contribution

BT - Proceedings of the 30th UK Academy for Information Systems (UKAIS) International Conference

T2 - UKAIS2025: Shaping the Future of Academia

Y2 - 23 April 2025 through 24 April 2025

ER -