Abstract
Temporary agency worker (TAW) commitment is an important indicator for reliability and quality of work. This study examines the components of a successful working relationship between temporary agency (TA), host company (HC) and TAW in order to gain commitment from the TAW towards their work. The triangular relationship and social
exchange theory are used to understand the relationship and the impacts that each party concerned has.
With an interpretivist approach, the study was conducted using semi-structured interviews. Sixteen participants were interviewed; all working for a TA supplying TAWs to one HC in the manufacturing sector. The findings agreed with those of Tan and Tan (2002) that the decision to become a TAW impacted upon the commitment to the job. This idea is further developed; finding that if recommended the agency by friends or relatives, the TAW is likely to feel more committed. The study also agrees with the findings of Buch et al (2010); social integration in the HC has a positive effect on commitment to the job. This study is unique due to contributing identity theory to the literature. If a TAW feels comfortable identifying with the HC, due to integration, they are likely to be more committed to their job.
exchange theory are used to understand the relationship and the impacts that each party concerned has.
With an interpretivist approach, the study was conducted using semi-structured interviews. Sixteen participants were interviewed; all working for a TA supplying TAWs to one HC in the manufacturing sector. The findings agreed with those of Tan and Tan (2002) that the decision to become a TAW impacted upon the commitment to the job. This idea is further developed; finding that if recommended the agency by friends or relatives, the TAW is likely to feel more committed. The study also agrees with the findings of Buch et al (2010); social integration in the HC has a positive effect on commitment to the job. This study is unique due to contributing identity theory to the literature. If a TAW feels comfortable identifying with the HC, due to integration, they are likely to be more committed to their job.
| Original language | English |
|---|---|
| Title of host publication | Proceedings of the 18th IAMB Conference |
| Subtitle of host publication | Roma Tre University, Rome, Italy September 17 – 19, 2014 |
| Publisher | IAMB - International Academy of Management and Business |
| Number of pages | 11 |
| Publication status | Published - 2014 |
| Externally published | Yes |
| Event | International Academy of Management and Business Conference: “Internal and External Challenges for Developing and Managing Global Synergies: Strategic and Operational Aspects for Services and Industries” - Roma Tre University, Rome, Italy Duration: 17 Sept 2014 → 19 Sept 2014 Conference number: 18th |
Publication series
| Name | Proceedings of the 18th IAMB Conference |
|---|---|
| Publisher | International Academy of Management and Business (IAMB) |
| ISSN (Electronic) | 1949-9108 |
Conference
| Conference | International Academy of Management and Business Conference |
|---|---|
| Abbreviated title | IAMB |
| Country/Territory | Italy |
| City | Rome |
| Period | 17/09/14 → 19/09/14 |