Abstract
Patient support systems in Wales, including information services, are delivered by front line staff rather than dedicated support services teams. This article discusses an evaluation of patients' healthcare information experiences in primary and secondary care settings, and argues that front line staff are improving care by encouraging a communicative partnership with patients.
| Original language | English |
|---|---|
| Pages (from-to) | 30 - 34 |
| Number of pages | 4 |
| Journal | Nursing Management |
| Volume | 16 |
| Issue number | 3 |
| DOIs | |
| Publication status | Published - 1 Jun 2009 |
Keywords
- communication
- patient support services
- information access