Exchanging information: patients' views on health care

Christine Wilson, Allyson Lipp, Bridie Jones

Research output: Contribution to journalArticlepeer-review


Patient support systems in Wales, including information services, are delivered by front line staff rather than dedicated support services teams. This article discusses an evaluation of patients' healthcare information experiences in primary and secondary care settings, and argues that front line staff are improving care by encouraging a communicative partnership with patients.
Original languageEnglish
Pages (from-to)30 - 34
Number of pages4
JournalNursing Management
Issue number3
Publication statusPublished - 1 Jun 2009


  • communication
  • patient support services
  • information access


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