@inproceedings{8422a832d6af430790c8b576baa224d7,
title = "Cultural barriers in preventing e-Government implementation in Asia: Evidence from Japan and Vietnam",
abstract = "Nowadays, E-Government is widely regarded as an efficient tool to enhance internal operations (G2G) and to provide better delivery of public services (G2B, G2C). Although many governments have begun initiating e-government programs, little emphasis has been placed on addressing the cultural barriers that may hinder the effectiveness of such programs. Existing scholarly and professional works have pointed out that cultural barriers are among the obstacles to the adoption of many Information Communication Technology (ICT) projects. The purpose of this research is to identify and examine the types of cultural barriers that affect the implementation of e-government programs. Particularly, the impact of cultural barriers on G2G will be evaluated through an analysis of the modernization of the Vietnamese public administration project. The e-tax service in Japan is used as the case study to analyze cultural effects on G2B and G2C. Lessons learned from these studies can be applied in the e-government implementation of other countries in Asia which share similar cultural characteristics to Japan and Vietnam.",
keywords = "Cultural barriers, E -government, E-tax, Japan, Public administration modernization, Vietnam",
author = "Nguyen, {Hai Thi Thanh}",
year = "2008",
language = "English",
series = "Proceedings of 4th International Conference on e-Government, ICEG 2008",
publisher = "Academic Conferences Limited",
pages = "319--327",
editor = "Dan Remenyi",
booktitle = "Proceedings of 4th International Conference on e-Government, ICEG 2008",
note = "4th International Conference on e-Government, ICEG 2008 ; Conference date: 23-10-2008 Through 24-10-2008",
}