Assessing patient satisfaction. Part 2. Findings: Nursing, the hospital and patients' concerns

David J.T. Pontin

Research output: Contribution to journalArticlepeer-review

10 Citations (Scopus)

Abstract

Part 1 of this article discussed the process of evaluating patient satisfaction by means of unstructured, in-depth interviews.

In this part, the content of interviews will be presented and the analytic domains derived from the research will be described. 

These are 'nursing', 'the hospital' and 'patients' concerns', and the categories which make up these domains will be discussed.

Original languageEnglish
Pages (from-to)33-40
Number of pages8
JournalJournal of Clinical Nursing
Volume5
Issue number1
DOIs
Publication statusPublished - 1 Jan 1996
Externally publishedYes

Keywords

  • Administration of services
  • Patient satisfaction
  • Primary nursing
  • Ward environment

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