Assessing patient satisfaction. Part 2. Findings: Nursing, the hospital and patients' concerns

David J.T. Pontin

doi:10.1111/j.1365-2702.1996.tb00224.x

Assessing patient satisfaction. Part 2. Findings: Nursing, the hospital and patients' concerns

David J.T. Pontin^*

^*Corresponding author for this work

Research output: Contribution to journal › Article › peer-review

10 Citations (Scopus)

Abstract

Part 1 of this article discussed the process of evaluating patient satisfaction by means of unstructured, in-depth interviews.

In this part, the content of interviews will be presented and the analytic domains derived from the research will be described.

These are 'nursing', 'the hospital' and 'patients' concerns', and the categories which make up these domains will be discussed.

Original language	English
Pages (from-to)	33-40
Number of pages	8
Journal	Journal of Clinical Nursing
Volume	5
Issue number	1
DOIs	https://doi.org/10.1111/j.1365-2702.1996.tb00224.x
Publication status	Published - 1 Jan 1996
Externally published	Yes

Keywords

Administration of services
Patient satisfaction
Primary nursing
Ward environment

Access to Document

10.1111/j.1365-2702.1996.tb00224.xLicence: Unspecified

Cite this

@article{1a680a5046164d788738a3d6979b90bc,

title = "Assessing patient satisfaction. Part 2. Findings: Nursing, the hospital and patients' concerns",

abstract = "Part 1 of this article discussed the process of evaluating patient satisfaction by means of unstructured, in-depth interviews. In this part, the content of interviews will be presented and the analytic domains derived from the research will be described. These are 'nursing', 'the hospital' and 'patients' concerns', and the categories which make up these domains will be discussed.",

keywords = "Administration of services, Patient satisfaction, Primary nursing, Ward environment",

author = "Pontin, {David J.T.}",

year = "1996",

month = jan,

day = "1",

doi = "10.1111/j.1365-2702.1996.tb00224.x",

language = "English",

volume = "5",

pages = "33--40",

journal = "Journal of Clinical Nursing",

issn = "0962-1067",

publisher = "Wiley",

number = "1",

}

TY - JOUR

T1 - Assessing patient satisfaction. Part 2. Findings

T2 - Nursing, the hospital and patients' concerns

AU - Pontin, David J.T.

PY - 1996/1/1

Y1 - 1996/1/1

N2 - Part 1 of this article discussed the process of evaluating patient satisfaction by means of unstructured, in-depth interviews. In this part, the content of interviews will be presented and the analytic domains derived from the research will be described. These are 'nursing', 'the hospital' and 'patients' concerns', and the categories which make up these domains will be discussed.

AB - Part 1 of this article discussed the process of evaluating patient satisfaction by means of unstructured, in-depth interviews. In this part, the content of interviews will be presented and the analytic domains derived from the research will be described. These are 'nursing', 'the hospital' and 'patients' concerns', and the categories which make up these domains will be discussed.

KW - Administration of services

KW - Patient satisfaction

KW - Primary nursing

KW - Ward environment

U2 - 10.1111/j.1365-2702.1996.tb00224.x

DO - 10.1111/j.1365-2702.1996.tb00224.x

M3 - Article

C2 - 8696590

AN - SCOPUS:0029688902

SN - 0962-1067

VL - 5

SP - 33

EP - 40

JO - Journal of Clinical Nursing

JF - Journal of Clinical Nursing

IS - 1

ER -

Assessing patient satisfaction. Part 2. Findings: Nursing, the hospital and patients' concerns

Abstract

Keywords

Access to Document

Fingerprint

Cite this