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This geographical case study reports on two nurse triage systems used in a GP practice cluster in Wales to reduce demand on the GP workforce. Demand on GPs is reduced by referring patients to GPs only if they need to see a doctor, and otherwise meeting patient needs through alternative service provision. Patient clinical outcomes data from a two-year pilot were used to evaluate the nurse triage systems. Benefits of the system are:
1. Patients can access immediate support from a nurse, including advice, prescriptions or referrals, without having to wait days/weeks for a routine GP appointment.
2. Reduced pressure on GP services, resulting in shorter waiting times for patients and GPs having more time to dedicate to patients with more complex needs.
3. Total Nurse Triage can identify high-risk individuals who need more urgent attention than a routine appointment, and refer patients for immediate attention where necessary.
Original languageEnglish
JournalPrimary Health Care
Publication statusAccepted/In press - 1 Oct 2019

    Research areas

  • Triage, Rural, Nurse Triage, Wales, Nursing, Primary Care

ID: 3495233