Supporting Extra Care Tenants to Reintegrate into their Community Post-Covid

Project Details

Description

This project investigated the effects of the COVID-19 pandemic on social engagement within Extra Care settings and identified factors influencing tenant participation. This research, funded by Linc Cymru and conducted in collaboration with the USW Health and Housing Centre of Excellence, involved interviews with staff and tenants from Extra Care schemes in South Wales.

Key Findings

From the staff perspective, the study revealed several challenges. Staff found organising engagement activities difficult due to changing tenant demographics and needs. Tenants with care requirements struggled to attend events without staff assistance, and the limited use of technology further hindered engagement. Recommendations include clarifying staff roles and hiring a trained facilitator to manage activities, along with promoting physical activities to accommodate demographic changes. The pandemic exacerbated health issues for both staff and tenants, necessitating contingency plans to protect staff well-being in future crises. Additionally, staff roles shifted dramatically during the pandemic, highlighting the need for better communication and adaptability.

From the tenant perspective, the transition to Extra Care was often challenging, affecting mood and sense of identity. While tenants valued social connections, some remained isolated, indicating a need for stronger social support. Tenants appreciated diverse activities and technology that fostered connection but faced barriers such as limited engagement time, physical mobility issues, and financial constraints.

Recommendations

To address these findings, the researchers recommend several actions. First, there should be clearer definitions of staff roles related to engagement and the potential hiring of facilitators skilled in activity planning and tenant support. Increased staff training and resources are necessary to enhance meaningful engagement. Contingency plans should be developed for future pandemics or similar situations, including a comprehensive guide for activity planning. Supporting tenant committees can also boost engagement.

The findings also suggest increasing physical activities and expanding technological offerings. Providing more opportunities for external activities and focusing on inclusivity will help ensure all tenants can participate. Finally, improving the transition process for new tenants and encouraging ongoing feedback from staff and tenants will enhance overall engagement and community integration.
StatusFinished
Effective start/end date1/01/2231/12/22