Purpose – The purpose of this paper is to consider the existing literature surrounding the use of technology in today's society to inform future developments across emergency services. Reference to the Police Service in particular will have a resonance for many other public agencies who are utilising more and more technology.
Design/methodology/approach – Literature from a policing background will be reviewed to discover the positive impacts and benefits attached to its use, the potential obstacles to its implantation, and how lessons from one agency may be of benefit to others.
Findings – The findings suggest that there appears to be attention required in the application of technology by public agencies, namely, workforce culture, training and budgets, and legislation which need to be addressed if the use of technology by public agencies is to be successful.
Originality/value – This paper seeks to learn lessons for the implementation technology by a public agency, namely, the police, in an attempt to inform other public bodies. By doing so, it is believed the lessons learned will make the application of such technologies more effective.