Citizen and Consumer Involvement in UK Public Services

Catherine Farrell

doi:10.1111/j.1470-6431.2010.00915.x

Citizen and Consumer Involvement in UK Public Services

Catherine Farrell

Allbwn ymchwil: Cyfraniad at gyfnodolyn › Erthygl › adolygiad gan gymheiriaid

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This paper is concerned with the involvement and participation of citizens and consumers in UK public services. It reflects on levels of involvement over a 30-year period and maps this accordingly. Using models of participation, the paper reviews the citizen and consumer concepts. Conclusions are drawn about involvement and participation in practice and how this will develop in the future.

Iaith wreiddiol	Saesneg
Tudalennau (o-i)	503 - 507
Nifer y tudalennau	4
Cyfnodolyn	International Journal of Consumer Studies
Cyfrol	34
Rhif cyhoeddi	5
Dynodwyr Gwrthrych Digidol (DOIs)	https://doi.org/10.1111/j.1470-6431.2010.00915.x
Statws	E-gyhoeddi cyn argraffu - 1 Medi 2010

Mynediad at Ddogfen

10.1111/j.1470-6431.2010.00915.xTrwydded: CC BY-NC-ND

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title = "Citizen and Consumer Involvement in UK Public Services",

abstract = "This paper is concerned with the involvement and participation of citizens and consumers in UK public services. It reflects on levels of involvement over a 30-year period and maps this accordingly. Using models of participation, the paper reviews the citizen and consumer concepts. Conclusions are drawn about involvement and participation in practice and how this will develop in the future.",

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KW - public services

KW - consumers

KW - citizens

KW - public administration

KW - public management

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DO - 10.1111/j.1470-6431.2010.00915.x

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Citizen and Consumer Involvement in UK Public Services

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